Return & Refund Policy
Last updated: 30.04.2026
We want you to feel safe and confident shopping with [STORE NAME]. If something isn’t right, we’ll do our best to fix it — within the framework of EU consumer law.
1. Right of Withdrawal (EU Consumer Rights)
As a consumer within the EU/EEA, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days from the day you (or a third party) received the goods.
To exercise your right of withdrawal, you must notify us clearly by email: hello@csalt.com
2. Conditions for Returns
To be eligible for a return, the following must apply:
- The item must be unused, unopened, and in original packaging
- The item must be in resalable condition
- Proof of purchase is required
We cannot accept returns for:
- Intimate or sexual products where the seal is broken
- Products made to order or personalized
- Digital products once delivered
This is in accordance with EU hygiene and consumer protection regulations.
3. Return Shipping
- Return shipping costs are paid by the customer
- We recommend using a trackable shipping service
- You are responsible for the item until it reaches us
Return address will be provided after your return request is approved.
4. Refunds
Once your return is received and inspected:
- You’ll receive confirmation by email
- Approved refunds are processed within 5–10 business days
- Refunds are issued to the original payment method
Please note:
- Original shipping costs are non-refundable
- Refund timing may vary depending on your payment provider
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Include photos and your order number
Email us: hello@csalt.com
We will arrange a replacement or refund at no extra cost to you.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank or card account again
- Contact your payment provider
- If still unresolved, contact us