Shipping Policy (EU) 

Last updated: 01.05.2026 

At CSALT we work with trusted European logistics partners to ensure fast and discreet delivery across the EU. 

Order Processing 

• Orders are processed within 1–3 business days  
• Orders are shipped from EU-based warehouses  
• Orders placed on weekends or holidays are processed the next business day  

Shipping Regions 

We currently ship to: 

• All EU / EEA countries  

If your country is not available at checkout, please contact us. 

Delivery Times 

Estimated delivery times: 

• Western Europe: 3–6 business days  
• Northern Europe: 3–7 business days  
• Southern / Eastern Europe: 4–8 business days  

Please note: 

• Delivery times are estimates, not guarantees  
• Delays may occur due to customs, local carriers, or peak periods  

Multiple Shipments 

To ensure faster delivery: 

• Your order may be shipped in multiple packages  
• Items may arrive on different days  
• You will not be charged extra for split shipments  

Tracking 

• Tracking is provided when available  
• In some cases, tracking may be limited depending on destination and carrier  

Discreet Packaging (Always) 

All orders are shipped: 

• In plain, unbranded packaging  
• With no indication of contents  
• With neutral sender information  

Your privacy is fully protected. 

Shipping Costs 

Shipping costs are: 

• Calculated at checkout based on destination and order size  
• Clearly shown before payment  

Free shipping thresholds (if applicable) will be displayed at checkout. 

Delays & Responsibility 

While we work with reliable partners: 

• We are not responsible for delays caused by:  
• Local postal services  
• Customs handling  
• Incorrect address information  

Please ensure your shipping details are correct. 

Incorrect Address / Failed Delivery 

If an order cannot be delivered due to: 

• Incorrect address  
• Failed delivery attempts  
• Unclaimed packages  

You may be responsible for: 

• Re-shipping costs  
• Or partial loss of refund (depending on carrier fees)  

Lost or Damaged Packages 

If your package is: 

Lost: 

• Contact us after 10 business days (EU)  
• We will investigate with the carrier  

Damaged: 

• Contact us within 48 hours of delivery  
• Include photos of packaging and product

Stock & Availability 

As we work with external warehouse partners: 

• Stock levels may change quickly  
• In rare cases, items may become unavailable after purchase  

If this happens, we will: 

• Offer a replacement  
• Or provide a full refund  

 Important Note About shipping 

To provide a wide product selection and fast EU delivery: 

• Products may be shipped from different warehouse locations  
• Packaging may vary slightly depending on logistics partner  

This does not affect product quality or discretion